Costumer Success Story for IT Service Management, Delivery, SLA, NOC
The international IT services group NITRO has taken over the worldwide IT services for a renowned Austrian company PNW. In Austria, however, the resources were lacking to be able to fullfil the managed services.
Already in the planning phase, AVITIS was involved as consulting partner for IT-experts and important details for the Austrian market with all the challenges and advantages could be defined together.?
From the time the services were handed over to NITRO, AVITIS was already fully integrated in Austria and was able to satisfactorily take over parts of the far-reaching service level agreement tasks for its customer NITRO.