Customer Success Story

IT Service Management, Delivery, SLA, NOC

Costumer Success Story for IT Service Management, Delivery, SLA, NOC

An international network company has various locations in Europe as offshoring service. Many of the tasks are monitored and completed remotely, but some tasks require on-site presence, classical Hands & Eyes Support of trained technicians, sometimes even additional materials and tools.

As the regional IT-Service Partner, experienced and certified network technicians from AVITIS are the extended arm of the Network Operation Center (NOC) for fourteen different CEE countries. New components are installed, patching processes are fulfilled, warranty processes (RMA) are processed, visual inspections are carried out and logistics are carried out professionally.

Your benefits on Service Integration

Achieve more with less. Discover the advantages of a lean organization and more
time for the essentials
through service integration from AVITIS.
Increasing competition between vendors to reduce costs and increase quality.
The necessary flexibility for adjustments and a quick response to changing demands..
Simple and uncomplicated procurement of additional resources as required without long-term commitment.
Extension of your service portfolio or for short-term support or adaptive relief of your organization.
Use of experienced specialists, proven niche experts or other individual strengths that will benefit you.
Implementation of a leaner organization - which can focus on your architecture, relationships, strategies and governance.

Contact us!

Do you have any questions or do you need more information? Don't hesitate to contact
us by phone, email or the contact form.

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