IT Service Management, Delivery, SLA, NOC

An international network company has various locations in Europe as offshoring service. Many of the tasks are monitored and completed remotely, but some tasks require on-site presence, classical Hands & Eyes Support of trained technicians, sometimes even additional materials and tools.

As the regional IT-Service Partner, experienced and certified network technicians from AVITIS are the extended arm of the Network Operation Center (NOC) for fourteen different CEE countries. New components are installed, patching processes are fulfilled, warranty processes (RMA) are processed, visual inspections are carried out and logistics are carried out professionally.